Shipping & Delivery

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed on thymehaven.com (operated by AROSBECT LIMITED) and outlines details of our delivery services for international consumers.

1. Delivery Coverage

We offer international delivery to most regions worldwide.

2. Delivery Time

Delivery times vary by destination (e.g., 3–7 business days for major cities, longer for remote areas). Specific timeframes are displayed on the checkout page and “Shipping” page.

We guarantee on-time arrival for eligible orders (per our “Fast Delivery” commitment). If delays occur due to our error, we will notify you promptly.

3. Delivery Fees

Fees are calculated based on your delivery address, order weight, and order value. Exact fees are shown at checkout.

4. Order Tracking

Once your order ships, we will send a tracking number to your registered email. You can check the delivery status by entering the tracking number on our website’s “Order Tracking” page.

5. Special Cases

Delays may happen due to unforeseen circumstances (e.g., customs clearance, weather, or regional logistics issues). We will assist in resolving related issues as soon as possible.

If delivery fails (e.g., incorrect address, recipient unavailable), we will contact you to rearrange delivery or process a full refund (excluding original delivery fees, if applicable).

6. Contact Us

For questions about shipping or delivery, email us at [email protected].