Privacy Policy

This Privacy Policy applies to thymehaven.com (operated by AROSBECT LIMITED) and explains how we collect, use, and protect your personal information when you shop with us. We comply with international privacy laws to ensure your data security.

1. Information We Collect

We only collect information necessary to provide and improve our services, including:

  • Personal Identification Information: Name, email address, phone number, and shipping/billing address (provided when you place an order or create an account).
  • Shopping-Related Information: Order history, product browsing records, and payment method details (e.g., last 4 digits of credit cards, processed securely via third-party payment providers).
  • Device & Technical Information: IP address, browser type, and device details (automatically collected to optimize website performance and prevent fraud).

2. How We Use Your Information

Your information is used for specific, legitimate purposes:

  1. Process and fulfill your orders (e.g., arrange shipping, send delivery updates).
  2. Provide after-sales support (e.g., resolve return requests, respond to your inquiries).
  3. Improve our services (e.g., analyze shopping trends to optimize product selection and website experience).
  4. Send important updates (e.g., order confirmations, policy changes) or optional promotional content (you can unsubscribe at any time via email).

3. Information Sharing

We never sell or rent your personal information to third parties. We may share data only with trusted partners who assist us in providing services, and these partners must comply with our privacy standards:

  • Payment processors (e.g., PayPal) to handle secure transactions.
  • Logistics providers (e.g., international couriers) to deliver your orders.
  • Legal authorities if required by law (e.g., to prevent fraud or comply with court orders).

4. Data Security

We take reasonable measures to protect your information from unauthorized access or loss:

  • Use encryption technology for payment and personal data transmission.
  • Limit employee access to your information (only staff needing it for order processing or support can access).

5. Your Rights

You have the right to control your personal information:

  • Request access to or correction of your data (email us at [email protected]).
  • Ask to delete your account and associated data (note: we may retain order records for legal compliance).
  • Unsubscribe from promotional emails by clicking the “Unsubscribe” link in our emails.

6. Cookies

We use cookies (small text files) to enhance your shopping experience:

  • Remember your shopping cart and login status.
  • Personalize product recommendations.
  • You can disable cookies in your browser settings, but this may affect website functionality (e.g., unable to save cart items).

7. Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page, and we will notify you via email if updates affect your rights. Your continued use of the site means acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or your personal data, email us at [email protected].