FAQ

1. Orders

Q1: Can I change or cancel my order after placing it?

You can request to change/cancel your order within 2 hours of payment by emailing us at [email protected] with your order number.

Once the order is processed (e.g., marked as “shipped”), changes or cancellations are no longer possible.

Q2: How do I know if my order is confirmed?

We will send an order confirmation email to your registered email address within 1 business day of receiving full payment. If you don’t receive it, check your spam folder first.

Q3: Why is my order “on hold”?

Orders may be on hold due to incomplete shipping information, payment verification delays, or stock shortages. We will contact you via email to resolve the issue within 2 business days.

2. Payments

Q1: What should I do if my payment is declined?

Check if your card has sufficient funds or is enabled for international transactions.

Try a different payment method, or contact your bank to confirm if the payment was blocked.

3.Products

Q1: Do you have size guides for clothing?

Yes, each product page has a “Size Guide” section (below the product description) with measurements (e.g., bust, waist) to help you choose the right size.

Q2: What if a product is out of stock?

Out-of-stock products are marked “Sold Out” on the page. You can email us to ask about restock dates—we’ll notify you when the item is available again.