Returns Policy

This Returns Policy applies to all orders from thymehaven.com (operated by AROSBECT LIMITED) and is designed to ensure a straightforward process for our international consumers.

1. Eligibility & Timeframe

  • You may request a return within 14 calendar days of receiving your order.
  • Items must meet these conditions to be eligible:
    • Unused, unwashed, and in their original condition (with all tags, labels, and packaging intact).
    • Accompanied by a valid proof of purchase (e.g., order confirmation email or invoice).

2. Return Process

  1. Contact our customer service at [email protected] with your order number and reason for return. We will send you a Return Authorization (RA) number and our designated return address within 2 business days.
  2. Package the item securely, mark the RA number on the outer package, and ship it back.
  3. Share the return tracking number with us via email once shipped—this helps us track your return.

3. Shipping Costs for Returns

  • Quality-related issues (e.g., defects, wrong items sent): We will cover the return shipping costs. Please keep the shipping receipt for reimbursement.
  • Personal reasons (e.g., change of mind, incorrect size chosen): You will bear the return shipping costs. We are not liable for items lost or damaged during return shipping.

4. Refund Processing

  • Once we receive and inspect the returned item (usually within 3–5 business days), we will confirm eligibility and process your refund.
  • Refunds will be issued to your original payment method. The processing time depends on your payment provider (typically 5–10 business days).

5. Exceptions

  • Free gifts or promotional items included in your order must be returned with the main item; otherwise, the value of the free item will be deducted from your refund.

6. Contact Us

For questions about returns, email us at [email protected].